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Ralph Case's avatar

Thanks, Alan. This is an excellent article that I agree with. I especially like the point that real feedback comes from real customers and not proxies. You've mentioned some examples where it could be hard (or illegal) to depend on real customer feedback or impractical to use that feedback to make improvements.

It would be interesting to discuss approaches to deal with these kinds of feedback loop challenges.

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Danny R. Faught's avatar

Have there been any studies about developer-led test automation besides the one in Accelerate? I really want it to be true, and validated by more data. I'm hoping this doesn't turn into the same kind of argument as the 10x increase in the cost of fixing bugs that was never corroborated.

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